DELIVERY

Fast shipping from Paris 🇫🇷 - no customs fees in Europe

All our rugs are in stock and shipped within 24 hours via Chronopost.

• 🇫🇷 France: delivery in 24 to 48 hours

• 🇪🇺 Europe: 3 to 4 days

• 🌍 International: approximately 7 days

No customs fees are expected for deliveries within the European Union. Fees may apply outside the EU.

>> Check our delivery rates on the dedicated page.

RETURNS

You can change your mind! Returns accepted within 14 days

• Returns accepted within 14 days

• Without justification (right of withdrawal)

• Refund within 72 hours of receipt

The rug must be returned unused, preferably in its original packaging. Return shipping costs are the responsibility of the buyer.

>> In case of defect or damage related to transport, return costs are covered. 

Wool is a naturally durable and easy-care material

Simple daily maintenance

• Regular vacuuming without a brush (vacuuming only)
• Avoid overly aggressive passages to preserve the wool

In case of stain

• Absorb quickly with absorbent paper (top and bottom)
• Clean with cold water only
• Wash with a mild soap (Marseille soap or mild laundry detergent)
• Rinse with cold water

Repeat if necessary until the stain disappears

Deep cleaning

For occasional cleaning, you can use a specialized dry cleaner. Cleaning is usually charged per square meter.

We can recommend service providers if needed.

Need more advice?

• Consult our complete guide to caring for wool rugs
• Have a question? Contact us, we'll get back to you quickly.